Help Centre

Frequently Asked Questions

Quick answers about ordering, payments, shipping, wholesale and customer support.

How do I place an order?

Browse the shop, add products to your cart and complete checkout with your contact and shipping details.

Do you offer wholesale pricing?

Yes. Visit the Wholesale page and submit an inquiry with your business details, brands and order quantities.

What payment methods are available?

Retail checkout options depend on the configured payment gateways. Wholesale orders may require bank transfer.

How long does shipping take?

Shipping times vary by destination and order volume. Add final shipping timeframes when business logistics are confirmed.

Can I change or cancel my order?

Contact support as soon as possible. Changes may not be possible after an order has been processed or dispatched.

Who can purchase from Queens Vapor?

Products are intended for adult customers only and must comply with applicable local laws.

Still need help?

Send our team a message and we’ll help with your question.

Contact Support